Junior Executive-Operations

Job Opening – Junior Executive-Operations (LUCKNOW-HUB)

Grade- E2

Department: Operations

Location: LUCKNOW

Employment Type: Permanent

About the Role

We are looking for a motivated and detail-oriented Executive to join our Operations team. The role is central to our CBT (Computer Based Test) exam delivery operations

Key Responsibilities

Plan, coordinate, and monitor daily online exam operations across assigned centers.

Ensure all manpower (ACCOUNT RELATED WORK) are deployed as per schedule.

Maintain communication with venue managers and resolve operational or manpower issues promptly.

Verify center readiness, including system availability, network stability, power backup, and biometric arrangements.

Coordinate with logistics teams for question paper (QP) delivery, return, and exam materials.

Prepare and maintain reports such as deployment sheets, attendance, incident reports, and daily status updates.

Ensure compliance with client SOPs, security guidelines, and audit requirements.

Monitor biometric attendance, candidate verification, and overall exam flow.

Escalate technical or operational incidents immediately to the concerned teams.

Support city-level and hub-level operations during peak exam schedules.

Assist in training manpower regarding exam processes and SOPs.

Conduct post-exam reconciliation and submit required documents/reports on time.

Eligibility

1. Education: Graduate in any discipline

2. Experience: Freshers and experienced candidates both welcome

3. Proficiency in MS Excel and email communication (Outlook / Zoho Mail or similar)

What We're Looking For

1. Strong attention to detail — errors in centre data have direct operational impact

2. Disciplined follow-up with multiple stakeholders simultaneously

3. Clear written and verbal communication

4. Ability to work in a fast-paced, deadline-driven environment

5. Team player with a proactive, ownership-driven mindset