LOCATION : SHIMLA

The Operations Executive for Online Examination is responsible for managing and coordinating all operational activities related to the smooth conduct of computer-based exams. This role ensures that examination centers, manpower, logistics, and technical arrangements are organized as per client guidelines. The Operations Executive works closely with venue managers, city heads, hub teams, and clients to ensure seamless execution of exams with zero deviations.

Key Responsibilities

• Plan, coordinate, and monitor daily online exam operations across assigned centers.

• Ensure all manpower (LS, Tech1/Tech2, OSMs, Venue Managers) are deployed as per schedule.

• Maintain communication with venue managers and resolve operational or manpower issues promptly.

• Verify center readiness, including system availability, network stability, power backup, and biometric arrangements.

• Coordinate with logistics teams for question paper (QP) delivery, return, and exam materials.

• Prepare and maintain reports such as deployment sheets, attendance, incident reports, and daily status updates.

• Ensure compliance with client SOPs, security guidelines, and audit requirements.

• Monitor biometric attendance, candidate verification, and overall exam flow.

• Escalate technical or operational incidents immediately to the concerned teams.

• Support city-level and hub-level operations during peak exam schedules.

• Assist in training manpower regarding exam processes and SOPs.

• Conduct post-exam reconciliation and submit required documents/reports on time.

Skills & Qualifications

• Graduate in any discipline.

• Strong understanding of online exam operations and CBT procedures.

• Excellent coordination, communication, and team-handling skills.

• Proficiency in MS Excel, documentation, and report preparation.

• Ability to multitask and work under pressure during large exam events.

• Problem-solving attitude with attention to detail.

LOCATION : JAMMU

The Operations Executive for Online Examination is responsible for managing and coordinating all operational activities related to the smooth conduct of computer-based exams. This role ensures that examination centers, manpower, logistics, and technical arrangements are organized as per client guidelines. The Operations Executive works closely with venue managers, city heads, hub teams, and clients to ensure seamless execution of exams with zero deviations.

Key Responsibilities

• Plan, coordinate, and monitor daily online exam operations across assigned centers.

• Ensure all manpower (LS, Tech1/Tech2, OSMs, Venue Managers) are deployed as per schedule.

• Maintain communication with venue managers and resolve operational or manpower issues promptly.

• Verify center readiness, including system availability, network stability, power backup, and biometric arrangements.

• Coordinate with logistics teams for question paper (QP) delivery, return, and exam materials.

• Prepare and maintain reports such as deployment sheets, attendance, incident reports, and daily status updates.

• Ensure compliance with client SOPs, security guidelines, and audit requirements.

• Monitor biometric attendance, candidate verification, and overall exam flow.

• Escalate technical or operational incidents immediately to the concerned teams.

• Support city-level and hub-level operations during peak exam schedules.

• Assist in training manpower regarding exam processes and SOPs.

• Conduct post-exam reconciliation and submit required documents/reports on time.

Skills & Qualifications

• Graduate in any discipline.

• Strong understanding of online exam operations and CBT procedures.

• Excellent coordination, communication, and team-handling skills.

• Proficiency in MS Excel, documentation, and report preparation.

• Ability to multitask and work under pressure during large exam events.

• Problem-solving attitude with attention to detail.

LOCATION : PRAYAGRAJ

The Operations Executive for Online Examination is responsible for managing and coordinating all operational activities related to the smooth conduct of computer-based exams. This role ensures that examination centers, manpower, logistics, and technical arrangements are organized as per client guidelines. The Operations Executive works closely with venue managers, city heads, hub teams, and clients to ensure seamless execution of exams with zero deviations.

Key Responsibilities

• Plan, coordinate, and monitor daily online exam operations across assigned centers.
• Ensure all manpower (LS, Tech1/Tech2, OSMs, Venue Managers) are deployed as per schedule.
• Maintain communication with venue managers and resolve operational or manpower issues promptly.
• Verify center readiness, including system availability, network stability, power backup, and biometric arrangements.
• Coordinate with logistics teams for question paper (QP) delivery, return, and exam materials.
• Prepare and maintain reports such as deployment sheets, attendance, incident reports, and daily status updates.
• Ensure compliance with client SOPs, security guidelines, and audit requirements.
• Monitor biometric attendance, candidate verification, and overall exam flow.
• Escalate technical or operational incidents immediately to the concerned teams.
• Support city-level and hub-level operations during peak exam schedules.
• Assist in training manpower regarding exam processes and SOPs.
• Conduct post-exam reconciliation and submit required documents/reports on time.

Skills & Qualifications

• Graduate in any discipline.
• Strong understanding of online exam operations and CBT procedures.
• Excellent coordination, communication, and team-handling skills.
• Proficiency in MS Excel, documentation, and report preparation.
• Ability to multitask and work under pressure during large exam events.
• Problem-solving attitude with attention to detail.

📝 Regional Operations Manager – Job Description

Role Summary

The Regional Operations Manager is responsible for overseeing and managing operations across multiple zones/branches within a defined region. The role ensures smooth execution of business strategies, compliance with organizational standards, and achievement of performance targets. It requires strong leadership, strategic thinking, and the ability to coordinate diverse teams across large geographies.

Key Responsibilities

• Operational Oversight

  • Manage day-to-day operations across zones/branches in the region.
  • Ensure adherence to company policies, SOPs, and compliance requirements.
  • Monitor KPIs such as sales, service quality, cost efficiency, and customer satisfaction.

• Strategic Execution

  • Translate corporate strategies into actionable regional plans.
  • Drive operational efficiency and process optimization across the region.
  • Identify opportunities for growth and expansion.

• Leadership & Team Development

  • Lead zonal managers and branch heads, fostering a culture of accountability and performance.
  • Mentor and develop future leaders within the region.
  • Conduct training and capability-building initiatives.

• Cross-Functional Collaboration

  • Work closely with sales, marketing, HR, finance, and supply chain teams.
  • Act as the key liaison between corporate headquarters and regional teams.
  • Manage vendor and partner relationships to support operational goals.

• Governance & Compliance

  • Ensure compliance with regulatory requirements and audit standards.
  • Implement risk management practices to safeguard business interests.
  • Handle escalations and resolve operational challenges effectively.

• Reporting & Insights

  • Provide detailed performance reports and insights to senior leadership.
  • Analyse market trends, competitor activities, and customer feedback.
  • Recommend strategies for improving efficiency and service delivery.

Skills & Competencies

• Strong leadership and people management skills.
• Analytical mindset with problem-solving ability.
• Expertise in operational planning, budgeting, and resource allocation.
• Excellent communication and stakeholder management skills.
• Ability to manage complex, multi-location operations under pressure.

Qualifications

• Bachelor’s degree in Business Administration, Operations, or related field (MBA preferred).
• 10–15 years of experience in operations, with at least 5 years in a regional or senior managerial role.
• Industry-specific experience is highly desirable.

Performance Metrics

• Regional revenue growth and profitability.
• Operational efficiency and cost optimization.
• Employee engagement and retention.
• Customer satisfaction and service quality.
• Compliance and audit outcomes.

LOCATION : NOIDA

The Operations Executive for Online Examination is responsible for managing and coordinating all operational activities related to the smooth conduct of computer-based exams. This role ensures that examination centers, manpower, logistics, and technical arrangements are organized as per client guidelines. The Operations Executive works closely with venue managers, city heads, hub teams, and clients to ensure seamless execution of exams with zero deviations.

Key Responsibilities

• Plan, coordinate, and monitor daily online exam operations across assigned centers.

• Ensure all manpower (ACCOUNT RELATED WORK) are deployed as per schedule.

• Maintain communication with venue managers and resolve operational or manpower issues promptly.

• Verify center readiness, including system availability, network stability, power backup, and biometric arrangements.

• Coordinate with logistics teams for question paper (QP) delivery, return, and exam materials.

• Prepare and maintain reports such as deployment sheets, attendance, incident reports, and daily status updates.

• Ensure compliance with client SOPs, security guidelines, and audit requirements.

• Monitor biometric attendance, candidate verification, and overall exam flow.

• Escalate technical or operational incidents immediately to the concerned teams.

• Support city-level and hub-level operations during peak exam schedules.

• Assist in training manpower regarding exam processes and SOPs.

• Conduct post-exam reconciliation and submit required documents/reports on time.

Skills & Qualifications

• Graduate in any discipline.

• Strong understanding of online exam operations and CBT procedures.

• Excellent coordination, communication, and team-handling skills.

• Proficiency in MS Excel, documentation, and report preparation.

• Ability to multitask and work under pressure during large exam events.

• Problem-solving attitude with attention to detail.

Key Responsibilities

• ·       Plan and manage end-to-end project timelines, scope, and deliverables
• ·       Coordinate with internal teams and clients to align requirements and milestones
• ·       Track project progress and maintain status reports and dashboards
• ·       Ensure adherence to defined SOPs, guidelines, quality standards, and compliance requirements
• ·       Identify and manage project risks, issues, dependencies, and escalations
• ·       Manage change requests and assess impact on scope, timelines, and deliverables
• ·       Ensure timely communication and stakeholder alignment
• ·       Maintain complete project documentation as per PMO standards
• ·       Support audits and ensure projects are audit- and compliance-ready
• ·       Drive continuous improvement through lessons learned and process optimization

🏢 Regional Operations Manager – Job Overview

A Regional Operations Manager oversees the day-to-day operations of MADAYA PRADESH, offices, facilities within a defined geographic region. Their role is to ensure efficiency, consistency, and profitability.

📌 Key Responsibilities

• Operational Oversight: Manage and monitor daily operations across the region to ensure smooth functioning.
• Performance Management: Set KPIs, track metrics, and evaluate branch/department performance.
• Team Leadership: Supervise local managers, provide training, and foster collaboration.
• Process Improvement: Identify inefficiencies and implement strategies to optimize workflows.
• Budget & Cost Control: Prepare regional budgets, monitor expenses, and ensure cost-effectiveness.
• Compliance & Standards: Ensure adherence to company policies, safety regulations, and quality standards.
• Customer Satisfaction: Oversee service delivery and resolve escalated client issues.
• Reporting: Provide regular updates to senior management on regional performance and challenges.
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🎯 Skills & Qualifications

• Strong leadership and people management skills
• Excellent communication and negotiation abilities
• Analytical mindset with problem-solving skills
• Experience in operations management (5–10 years typically required)
• Knowledge of industry-specific regulations and standards
• Ability to travel frequently within the region